Separation update FAQs

The APN / APS separation vote has been successfully completed, and the communities are now moving into the implementation phase. August 1 is the official separation date. Beginning on that date, Arden Park North and Arden Park South will operate under the newly approved structure, with several important changes taking effect.This section is intended to help residents understand what happens next, what changes to expect, and where updated documents and information will be posted. As the transition continues, we will keep this FAQ updated with key dates, payment information, access changes, and covenant updates.

When does the separation officially take effect?
What will APN dues be after separation?
Will there be a grace period for payment changes?
What happens to APS board members currently serving on the board?
Where will updated governing documents and information be posted?

FAQ Guide

Frequently Asked Questions (FAQ)Find quick answers to common questions about life in Arden Park North—access & gates, pool, landscaping, dues & billing, ACC requests, and community events.
This page is a living resource and will be updated as policies change and new questions come in. If you don’t see what you need, please connect with us
and we’ll point you to the right person or committee.
Connection Page

Important Community Info
Where do I find my governing documents? How do I vote electronically?

All HOA financials can be found in the following:

Forms:

Electronic_Voting_Form
Where do I find my HOA financial documents?

All HOA finances related to the budget and Monthly financials:

This is helpful general information if new to the community or getting started!

Office hours

  • Our LCAM will be in the office Monday-Friday, 9am-4:30pm. Any holidays will be communicated to the community through email
  • Admin assistant will be in the office Monday, Wednesday, Friday: 11:30am-7:00pm

Frontsteps is our community portal that you must register to get access to. This contains all information related to ACC, Covenants, Financials, Board meeting minute and other community documents that go into further detail from what is available here.

I need to rent the clubhouse, what forms do I need?

How do I pay my dues?

This will be found in Frontsteps as well. You can make payments through multiple means. You can do electronic payments through CC or directly from your checking through ACH. ACH direct pay is highly recommended as there are no additional processing fees.
It is a set it up once and forget it for the rest of the year. You can use the payment coupon booklets that are sent out at the beginning of each calendar year with the set monthly dues amount. See the following link to your account in Frontsteps:

Forms:

Clubhouse Rental Form
Gate Access
How Do I get access to Butterfly?

There are a few steps to getting access to ButterflyMX (Guest Access System). The BMX Access form is attached below.

You can always reach out to management ardenpark@artemislifestyles.com

Butterfly-Access-Form.pdf
I have butterfly access, how do I setup my guest passes?

If you already have ButterflyMX access, you can create Visitor Passes directly in the ButterflyMX mobile app for guests, family, or service providers. Open the app, tap “+ Visitor Pass,” choose the type of pass you want, name it, set the days/times it should work, choose an expiration date, and then share it by text or email.
Depending on your setup, the pass can be sent as a QR code or PIN. ButterflyMX supports several pass types, including Custom Duration, Recurring Access, Business Hours, Full-Day Use, and One-Time Use. Once created, the pass lets your guest enter without needing to call you each time.

Instructional Videos

What is needed for gate access? What do I do if I have access issues?

Residential Gate access requires an RFID sticker that can be picked up from management at the clubhouse. If you are having access issues, please contact ardenpark@artemislifestyles.com

APN_GATE_STICKER_FORMResident Gate Sticker Policy
Architectural Committee (ACC)
How do I submit an ACC request? What is the review process?

How to submit an ACC request

  • All ACC requests must be submitted through the Frontsteps portal.
  • The entire process is completed online — you do not need to print or fill out paper forms.
  • You can upload all required documents directly in the portal, including:
    • photos
    • vendor forms
    • design documents
    • any other project-related files

Need help or have questions?
Please email arb@artemislifestyles.com.

How the review process works

  • Artemis Lifestyles manages all ACC requests.
  • The LCAM and Admin at the Arden Park North clubhouse can help answer general questions, but they do not oversee the ACC review process.
  • The Artemis team will:
    • guide you through the submission process
    • notify you if documents or information are missing
    • send email updates throughout the process
  • Once all requirements are met, your request is forwarded to the ACC Committee for review.
  • The ACC Committee may ask follow-up questions if needed.
  • The goal is to move requests through the process as efficiently as possible so your project can proceed in a timely manner.
  • Once approved, you may move forward with your project.

Submit your request here:
My Architectural Requests

Violations FAQ
Tell me about the towing and parking policies within APN

What is ROAM Towing?
Authorized tow trucks enter the community during ROAM towing hours to enforce the association parking policy. Any vehicle parked
on the street, blocking any sidewalk, crosswalk or fire lane, or parked on common grass area, parks, or landscaped areas will be towed.

What is the towing company’s information?

  • The Car Store of West Orange Inc.
  • Phone: 407-656-2624
  • Towing Service Impound Address: 12811 W. Colonial Drive, Winter Garden, FL 34787

What is Trespass Towing?
This is when Association management contacts The Car Store to tow any type of vehicle (24 hours a day 7 days a week ) that is parked in prohibited
areas such as the Common Area grass/parks/landscape beds, fire lanes, sidewalks, blocking crosswalks, and blocking streets.

Who do I contact to report a vehicle that may need to be trespassed?
Contact the onsite office by calling 407-614-8403 or by emailing us at ardenpark@artemislifestyles.com  and specify the exact location of the vehicle including the closest address.

What hours and locations will ROAM Towing be in effect?
ROAM towing is in effect between the hours of 12:00 AM and 7:00 AM – 7 (seven) days a week. During these hours, any vehicle may be towed if they are parked on
any street within the community, parked on or blocking a sidewalk (completely or partially), fire lane or crosswalk, or parked on any grass, park or landscape area.

Where can I park between the hours of 12:00 AM and 7:00 AM?
Parking in your garage and your driveway is recommended. Common area parking spaces should be reserved for visitor parking but can be used for residents if necessary.

My phase does not have any guest parking. Are we planning on adding more parking for the areas that don’t have it?
All common area guest parking has been established and there are no expansion spaces under consideration.

I am having a party and my guests may be here after midnight. How do I get a pass to allow them to park longer?
Your guests may use the overflow parking that is available at the amenities and clubhouse.

Towing Policies